Welcome to the APP of Yoshop. We provide its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Yoshop service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. Yoshop reserves the right to change this APP and these terms and conditions at any time.
You represent and warrant that you are at least 18 years old or visiting the APP under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, Yoshop hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the APP by displaying it on your internet browser only for the purpose of shopping for personal items sold on the APP and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Yoshop in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this APP or any portion of it unless expressly permitted by Yoshop in writing. You may not make any commercial use of any of the information provided on the APP or make any use of the APP for the benefit of another business unless explicitly permitted by Yoshop in advance. Yoshop reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Yoshop believes that customer conduct violates applicable law or is harmful to Yoshop's interests.
You shall not upload to, distribute, or otherwise publish through this APP any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. Yoshop may assign you a password and account identification to enable you to access and use certain portions of this APP. Each time you use a password or identification, you will be deemed to be authorized to access and use the APP in a manner consistent with the terms and conditions of this Agreement, and Yoshop has no obligation to investigate the authorization or source of any such access or use of the APP.
You will be solely responsible for all access to and use of this APP by anyone using the password and identification originally assigned to you whether or not such access to and use of this APP is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Yoshop of any unauthorized use of your password or identification or any other breach or threatened breach of this APP's security.
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Notice: Yoshop can ship from different warehouses. For orders with more than item, we may split your order into several packages according to stock levels at our own discretion.Thank you for your understanding.
Except as otherwise provided elsewhere in this Agreement or on the APP, anything that you submit or post to the APP and/or provide Yoshop, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to Yoshop without charge and Yoshop shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Yoshop and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by Yoshop in the future.
You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. Yoshop assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments or reviews to the APP, you also grant Yoshop the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this APP and that use of your reviews, comments, or other Content by Yoshop will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead 0but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the APP of Yoshop (collectively, "Content"), belongs exclusively to Yoshop or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by Yoshop, without Yoshop's express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on Yoshop as well as the use of Yoshop trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the APP and for no other purpose. The collection, arrangement, and assembly of all content on this APP (the "Compilation") belong exclusively to Yoshop. You may not use Yoshop's Content or Compilation in any manner that disparages or discredits Yoshop or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this APP (the "Software") is the property of Yoshop and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by Yoshop. Violators will be prosecuted to the full extent of the law.
Yoshop recognizes and respects all copyrights and trademarks. As such, any usage of television, motion picture, music, film festival or other names or titles have no connection to Yoshop and are the sole property of the copyright or trademark holders. Our dresses are inspired by celebrity style and are our recreations of item's worn by the celebrities on your favorite television shows and the red carpet, however they are not authorized, endorsed by, or connected to these shows in any way and are not meant as infringements of any registered trademarks or copyrights.
It is the policy of Yoshop to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that Yoshop sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to firstname.lastname@example.org
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the APP(product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the APP(e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04",etc);
7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
In addition to any other legal or equitable remedies, Yoshop may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the APP and Yoshop shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SAME OF EACH PRODUCT ON THIS APP, THIS APP, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY YOSHOP ON AN "AS IS" BASIS. YOSHOP MAKES NO PRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE APP OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS APP EXCEPT AS PROVIDED HERE TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, YOSHOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY, AND SYSTEM INTEGRATION. THIS APP MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. YOSHOP DOES NOT WARRANT THAT THE CONTENT WILL BE UNITERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOSHOP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS APP, INCLUDING, BUT NOT LIMITED TO,INDIRECT INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOSHOP'S TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO YOSHOP DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO YOSHOP'S LIABILITY
Please note that there may be certain orders that we are unable to accept and must cancel. Yoshop reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer. All orders reported as "delivered" by shipping companies are considered delivered. Yoshop cannot be made liable of non-delivery in this case.
While Yoshop strives to provide accurate product and pricing information, pricing or typographical errors may occur. Yoshop cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Yoshop shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, Yoshop may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Pricing of products sold by Yoshop is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the APP, other than on the individual product page, may not be the most current. Areas of the APP where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to Yoshop, excluding shipping.
Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such dispute to Hong Kong International Arbitration Center (the "HKIAC") for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
You agree that Yoshop's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that Yoshop shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that Yoshop may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of Yoshop shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees and expenses.
No instance of waiver by Yoshop of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.
At Yoshop we are always here for our customers and will do our best to resolve all issues to customer's satisfaction in a polite, professional and amicable way. Thus, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or Yoshop may, for example, include but not be limited to any of the following:
-Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
-Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
-Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to Yoshop.
-Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
-Excessive number of complaints compared to the total purchase value history. Including opening an excessive number of Live Chat or tickets.
For such behavior, complainants may be advised and formally notified of the following:
-Their language is considered offensive, abusive, threatening, and wholly unacceptable.
-They must refrain from using such language, intimidation, and threats.
-There will be no further exchange of correspondence on the matter if they persist with this behavior.
-Yoshop reserves the right to no longer accept orders from the customer in the future without further notice.
This process applies strictly to Customer Service issues. For separate legal issues such as copyright, please view our legal page here:
If the customer is dissatisfied with the solution offered by our Customer Service, the customer may contact our Ticket Supervisor by submitting a new ticket in "submit a formal complaint" section as follows:
Contact us > Submit a ticket > Select Warranty &return > Submit a formal complaint.
All complaints will be answered within 24 hours except on weekends and during public holidays.
Note: We do not resolve aftersales complaints over Live Chat or via phone. Live Chat and our phonelines are exclusively presale channels. We appreciate your understanding in this matter.
Yoshop works continuously to ensure the accuracy of all product information (inc. descriptions, tech specs and pricing), however sometimes unintentional system or clerical errors may arise. In these situations, Yoshop reserves the right to not accept associated orders. We will contact affected customers with an explanation and the corrected pricing. All product information displayed on Yoshop should considered as an invitation and not a confirmed offer for sale. The legal contract is confirmed only upon the supply of the goods themselves.
Please let us know as soon as possible if you have not received your package. With flat rate, standard and priority shipping, after 3 months from the date we ship your package (for Latin America we will extend this to 4 months for postal deliveries), we will no longer be able to offer any compensation. Expedited delivery complaints must also be reported within 3 months from the package being shipped out. Also kindly note that this does not apply to any packages shipped via expedited shipping methods shown as delivered on the shipping company's tracking site.